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How ut33b Handles Your Personal Information

When you open an account with us, share your mobile wallet details, or browse the lobby, we collect certain information — and this page tells you exactly what, why and how we use it.

Account data kept securebKash, Nagad, Rocket payment info protectedNo data sold to third partiesYour access rights explainedContact us to request changes
ut33b How ut33b Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures at each point where your data moves through our platform — from account creation to payment processing. This section covers the four areas that matter most: how we secure data in transit, how long we keep it, what cookies do on your session, and how you request a change to your records.

Encrypted Data in Transit

All data exchanged between your device and our platform travels over SSL encryption. This covers your account login, bKash and Nagad payment submissions, and any personal details you update in settings.

Cookie and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

Account data is retained while your account remains open. After closure, we keep records only as long as required by applicable rules in your region, then delete or anonymise them.

Requesting Access or Corrections

You can request a copy of the personal data we hold, or ask us to correct inaccurate details, by contacting support through live chat or email with your registered account information.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to know what data we hold, ask us to correct something, or raise a concern about how your information has been used, our support team handles privacy requests directly. You can reach us through the channels below. We aim to respond to all data-related requests in a reasonable time, and we will let you know if your request needs more time to process properly.

Live Chat Open the chat widget in your account to speak with our support team about any privacy question, data access request or wallet-related concern.
Email Support Send your data request or privacy concern to our support email address found in your account settings. Include your registered contact number for faster matching.
Account Help Centre Log in to your account on mobile or desktop and navigate to Help to submit a formal data query, including requests linked to bKash, Nagad or Rocket wallet records.

Common Questions About Your Data at ut33b

These are the questions we hear most often about how personal information is handled. If your question is not covered here, contact our support team through live chat or email.

We collect your name, mobile number, and the wallet you use — bKash, Nagad or Rocket. Device information and session data are also logged to keep your account secure.

We record transaction references linked to your wallet for payment verification, but we do not store your full wallet credentials or PIN details on our servers at any point.

Yes. Contact our support team with your registered account details to submit a deletion request. We will process it subject to any retention rules that apply in your region.

Only with service providers directly involved in running your account — such as payment processors handling your Rocket or Nagad transactions. We never sell your data to outside parties.

Submit a data access request through live chat or via the email address in your account Help section. Include your registered mobile number so we can locate your records accurately.

The policy describes how we handle data across all accounts. Your specific rights and our obligations depend on the laws applicable in your jurisdiction, including your local law in Bangladesh.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.